Home / Course catalog / Contact Center Services NC II (ccs)

TESDA - ICT

Contact Center Services NC II (ccs)


Content
  • CCS Introduction
  • Welcome Message
  • Practicing Covid-19 Preventive Measures in the Workspace
  • Protecting Yourself from COVID-19 in the Workplace NIEHS
  • DAY 1
  • Topic 1 - Getting to know each other
  • Topic 2 - Introduction to BPO
  • English 101 Video
  • Topic 3 - Vowel Sounds
  • Topic 4 - Accent
  • How to say CH and SH Sounds
  • Activity 1 - Audio record
  • day 2
  • Topic 1 - Intro to Phonetics
  • Topic 2 - The B and V sound
  • Topic 3 - The F and P sound
  • Topic 4 - US States Abbreviations, Capitals and Nicknames
  • SOUNDS_P,F, V and B
  • US States and Their Capitals
  • Vowel Sound ɑːr vs ər
  • Vowel Sound æ vs Ʌ
  • Vowel Sound ɛ vs eɪ
  • Activity 2_Audio recording (P,F & B,V Sound)
  • day 3
  • Topic 1 - Review of Parts of Speech
  • Topic 2 - The TH sound
  • Topic 3 - The S sound
  • Sounds_Soft and Hard TH
  • S and Z Sounds
  • TEST_Understanding Parts of Speech
  • day 4
  • Topic 2 - Blending
  • Stress and Intonation_American English
  • TEST_Understanding BPO Job Description
  • day 5
  • Topic 1 - Subject Verb Agreement
  • Topic 2 - Filipinism
  • Topic 3 - Fillers
  • TEST_Understanding Subject-Verb Agreement
  • day 6
  • Topic 1 - Review Parts of Speech
  • Topic 2 - Review of Parts of Speech Lecture
  • Topic 3 - Parallelism
  • TEST_Understanding prepositions
  • day 7
  • Topic 1 - American Culture Training
  • Topic 2 - Rules of English Pronunciation
  • Topic 3 - Squeezed Syllables
  • Topic 4 - Staircase Intonation
  • Activity 2_Audio recording (stress, intonation, pronunciation and blending)
  • day 8
  • Topic 1 - Active Listening
  • Active Listening Skills
  • Product Recall Hotline
  • day 9
  • ASSESSMENT
  • Day 10
  • Topic 1 - Dangling Modifiers
  • Topic 3 - Preposition Game 2
  • Identifying Prepositions
  • DAy 11
  • Topic 1 - Empathy
  • Topic 2 - Phone Call
  • Empathy
  • Empathy_version2
  • DAY 12
  • Topic 1 - Conciseness
  • Topic 2 - Sound of English
  • Concise, Clear, Confident
  • test_Conciseness
  • day 13
  • Topic 1 - Sound of English
  • Sound of English
  • The Angry Customer
  • day 14
  • Topic 1 - Thought Organization
  • Topic 2 - Mock Call Rubric
  • How to organize your thoughts
  • Third Assessment Test
  • 3rd Assessment Exam
  • day 15
  • Topic 1 - Dealing with Angry Customer
  • Topic 2 - Job Interview 1
  • MOCK INTERVIEW_version 1
  • Note: Video Lessons
  • DAY 16
  • Topic 1 - Job Interview 2
  • Topic 2 - Sound of English 2
  • Note: Video Lessons
  • day 17
  • Topic 1 - Job Interview 3
  • Day1-04_Accent
  • Topic 2 - Quotes
  • Video_How Long To Fluency
  • Final Mock Interview
  • DAY 18
  • Note: Video Lessons
  • Job Readiness
  • FINAL GRAMMAR TEST
  • Final Grammar Test
  • END OF TRAINING
Completion rules
  • All units must be completed